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Fletta eftir efnisorði "Þjónusta við viðskiptavini"

Fletta eftir efnisorði "Þjónusta við viðskiptavini"

Röðun: Raða: Niðurstöður:

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    Social media : Where customers air their troubles—How to respond to them? 
    Sigurdsson, Valdimar; Larsen, Nils Magne; Guðmundsdóttir, Hulda Karen; Alemu, Mohammed Hussen; Menon, R. G.Vishnu; Fagerstrøm, Asle (2021-10-01)
    Dissatisfied customers often use social media to voice their complaints effectively, and firms strive to find solutions about how to respond to publicly visible service failure posts. We add to the emerging literature on complaint handling via social ...
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    When to call the customer? Timing of customer involvement in the development of new products and services 
    Veselaj, Sabit; Torfason, Magnus (World Scientific Pub Co Pte Lt, 2019-01)
    Involving customers in the development of new products and services helps firms understand customer needs, increasing the likelihood of meeting those needs and expectations. Although a large body of literature addresses the implications of customer ...